After-Sales Service

Warranty Process

Please follow the steps below to complete the return exchange.

• Step 1. Please contact K-Lite customer service via email for troubleshooting and issue identificatio

• Step 2. Please provide images or videos of the defective items.

• Step 3. After the technician inspects and confirms the issue, we will arrange for a free replacement for you.

Supplementary Explanation

• Product failures resulting from improper use, excessive voltage, unauthorized modifications, incorrect wiring, or inadequate circuit protection are not covered under the warranty.

• This warranty does not apply to any equipment that has been abused, misused, improperly installed, or inadequately maintained; nor does it cover damage caused by incompatible chemicals or cleaning materials; similarly, it does not extend to equipment experiencing issues related to service or modification occurring in facilities not equipped with LED or authorized service centers.

• Installation error. It is recommended to keep all controllers and wiring away from overheated areas. If the user is unsure how to install the product, they can contact K-Lite for assistance or guidance.

• All clearance items come with no warranty.

• Product failures resulting from damage caused by natural disasters such as storms and floods, or damage caused by external factors such as collisions, impacts, or traffic accidents that are unrelated to the product’s inherent quality, are not covered by the warranty.

• Any products that cannot be used after unboxing must be reported to K-Lite within 7 working days of receipt.

• If the original product is out of stock or discontinued, K-Lite reserves the right to replace it with an alternative product of equal or greater value.

• The warranty terms and policies may change without notice. If you have any questions, please contact K-Lite directly.

• The final right of interpretation belongs to K-Lite.